FAQ

SATISFACTION ASSURANCE

ARZU STUDIO HOPE stands behind the quality and uniqueness of all products. Each ARZU STUDIO HOPE rug is distinctively handcrafted by one of our artisan families in rural Afghanistan. Due to the unique combination of individual technique, process and use of raw materials, color and size may vary. We are confident that the quality of our rugs will meet, if not exceed, your expectations.

ARZU is a tax-exempt 501(c)(3) not-for-profit organization and able to accept tax-deductible contributions. Any donation to the organization, beyond the cost of a rug, is 100% tax-deductible.

SHIPPING

Shipping Costs
Shipping costs are determined by size and weight of the rug purchased. Shipments are made via FedEx Ground, unless otherwise specified by the client. ARZU STUDIO HOPE is happy to provide tracking numbers for all purchases. Please inquire with an ARZU STUDIO HOPE sales representative if you require expedited shipping at designservices@arzustudiohope.org.

Lost or Stolen Packages
ARZU STUDIO HOPE is not responsible for replacing lost or stolen packages, if FedEx verifies delivery of the package to the shipping address specified by the customer. An adult signature will automatically be applied to all packages in order to prevent lost or stolen packages.

RETURNS + REFUNDS

Returns/Exchanges
If you are not completely satisfied with your purchase or gift, please contact Suzana Rizzo at srizzo@arzustudiohope.org before shipping your rug(s) back to us. Return orders will be accepted for exchange or company credit within 10 business days of you receiving your order. Please return all items in their original condition and with all original packaging and tags to:

Minasian Rug Company
Attn: Carney Minasian
1244 Chicago Avenue
Evanston, Illinois 60202
847-864-1010

Please note that the customer will incur all shipment costs in connection with any order and all shipping charges are non-refundable.

Please allow up to 14 business days for ARZU STUDIO HOPE to receive your return and process your request. If the item was a gift, a credit (good for use at any time) will be issued.

Damaged Items
Damaged or defective goods should be reported to ARZU STUDIO HOPE within 3 business days of receipt. Please do not ship damaged products back to ARZU STUDIO HOPE unless requested to do so. A refund will be issued to your account or you will be shipped a replacement rug once the damaged rug has been returned and examined. ARZU STUDIO HOPE will credit round-trip shipping costs in connection with any order that arrives damaged.

Custom Orders
Except for damaged goods, custom orders may not be returned or exchanged. Please contact ARZU STUDIO HOPE within 3 business days of receipt of any damaged item. ARZU STUDIO HOPE cannot honor claims for damaged/defective custom or personalized merchandise after 3 business days of customer receipt.

RUG CARE INSTRUCTIONS

In order to preserve your investment and insure that your ARZU STUDIO HOPE rug will last for generations, proper care is necessary.

  • Purchase and place a quality rug pad to underneath your rug in order to prevent unnecessary friction and wear. Rug pads may be purchased directly through ARZU STUDIO HOPE and will be delivered with your rug.
  • Lightly vacuum your rug on a regular basis.
  • Dry blot all spills first then lightly spot clean with mild soap and cold water to remove spills.
  • Protect the rug from strong, direct sunlight.
  • Avoid placing any objects on the rug that may cause dampness.
  • Occasionally rotate the rug to distribute traffic and prevent wear and tear.
  • Have the rug professionally cleaned at least every few years, depending on the amount of traffic the rug receives.
  • To prolong the life of the carpet, make necessary repairs as needed.

For more information on rug care or to arrange for rug cleaning, restoration or repair, please contact Minasian Rug Company at 847.864.1010.

EVENTS

What is an ARZU STUDIO HOPE Signature Event?
An ARZU STUDIO HOPE signature event is a personal way to directly engage in providing hope for women and their families in Afghanistan, to help spread the word about ARZU STUDIO HOPE, and to generate rug sales that support the ARZU mission.

How do I host an ARZU STUDIO HOPE Signature Event?
To inquire about hosting an ARZU STUDIO HOPE Signature Event or for information regarding future events, please contact Suzana Rizzo at srizzo@arzustudiohope.org

What is the value propostion for a company to host an ARZU STUDIO HOPE Signature Event?
ARZU STUDIO HOPE will acknowledge corporate support by posting your logo on our website partnership page and in other printed marketing materials, brochures and press releases, as appropriate.

Are the costs of hosting an ARZU STUDIO HOPE Signature Event tax deductible?
ARZU, Inc. is a 501(c)(3) nonprofit organization, so cash contributions are tax deductible for federal tax purposes to the fullest extent of the law. Each sponsoring company should make its own determination as to the tax-deductibility of cost incurred to host an event.

What is the ideal number of guests at an ARZU STUDIO HOPE event?
The most important criterion for a successful event is that the interest level of guests in both ARZU STUDIO HOPE’s cause and in ARZU STUDIO HOPE’s rugs. Depending on the number of rugs sold, small events can be equally meaningful as large ones.

Who from ARZU STUDIO HOPE will attend an event?
Depending on the size and structure of an event, ARZU STUDIO HOPE will send between one and three staff members to the event to help set-up, facilitate, and break down the event in addition to talk with guests about programs and answer any questions.

What is the best format for the event?
ARZU STUDIO HOPE does not have a single format for our events. Rather, we work directly with a host or hostess to identify the optimum event format, including venue, timeline, invitation and suggested number of guests. Past trunk shows have ranged from two-hour cocktail parties to multi-day exhibits/sales. On a selective basis, ARZU STUDIO HOPE Founder and Chief Executive Officer, Connie K. Duckworth, is available to appear to make a short presentation.

How does ARZU STUDIO HOPE measure the success of an event?
Guests leave a successful event not only excited to go home and display their newly purchased ARZU STUDIO HOPE rug. They leave more aware of the plight of Afghan women and more committed to changing the status quo.

Need some Inspiration?
Examples of past ARZU STUDIO HOPE events:

Trunk Show
Designed to promote ARZU STUDIO HOPE rug sales via one-on-one interaction. The ARZU STUDIO HOPE story is presented to a select group of invited guests along with samples of ARZU STUDIO HOPE’s newest shipment. Guests experience the look and feel of ARZU STUDIO HOPE rugs displayed in an exclusive setting, with an ARZU STUDIO HOPE staff on site to assist with rug purchases.

Exhibit
Designed to promote ARZU STUDIO HOPE’s story along with selected ARZU STUDIO HOPE rugs in a gallery type setting. Rugs are displayed alongside photos of the process, the weavers and their stories in an effort to clearly relate ARZU STUDIO HOPE’s mission to our product. Special preview receptions can be held for the local design community, press or VIP guests to generate interest in the exhibit. ARZU STUDIO HOPE representatives are on site to assist with rug purchases.

ARZU STUDIO HOPE Founder Speaking Engagements
The ARZU STUDIO HOPE story as told by Connie K. Duckworth. Where possible, rugs and marketing materials are displayed at the host venue. If appropriate, ARZU STUDIO HOPE representatives are present for on site sales.

Designer Reception
Introduces ARZU STUDIO HOPE rugs to the design community in a targeted city in order to educate these thought leaders about product quality and characteristics so they can better integrate ARZU STUDIO HOPE rugs in their respective markets. Design professionals are invited to a private gathering, which showcases new and existing ARZU STUDIO HOPE rug collections.

Design & Trade Shows
Pro bono booth space and booth design are provided to ARZU STUDIO HOPE. These display spaces are utilized to beautifully present ARZU STUDIO HOPE rugs in context with the ARZU STUDIO HOPE story for prospective ambassadors, designers, distributors and clients. ARZU STUDIO HOPE representatives are available to tell the story and to document interest and future follow up. Please contact Suzana Rizzo at srizzo@arzustudiohope.org to request more information about past or future events.